You have Orbi RBR750 in your house and one day suddenly it starts flashing Orbi purple light. This purple light means there is no internet. Nothing else feels suspicious to you but that Purple LED is there due to which you are unable to come online. This Orbi purple light require fixing and for that you need to wait patiently. Let’s start it.
When you see the Orbi purple light, it is clear that there is no internet connection and you are offline. To back online, you need to check the router and the modem because it’s a connection breakdown. Before you try any troubleshooting, you must contact your ISP and confirm whether the issue is from back-end.
First start your troubleshooting with the basic one to save time and futures headaches.
You need to connect your PC directly with the modem via Ethernet cable. If that works fine, cool, the modem’s not the issue. If it doesn’t work, call your ISP, you’re not fixing this one without them.
Yes, I know. The classic ‘turn it off and on’ but with Orbi, it really helps.
Half the time, that alone clears it up.
If Orbi purple light isn’t faded then you have to keep digging.
Now, let’s talk about firmware. A lot of Orbi purple light issues come from out-dated or corrupt firmware. Sometimes a bad update messes with how your router talks to your modem. If you can access the Orbi dashboard then you can still update it manually.
How to update Orbi firmware manually:
Wait for the device to reboot. Once it’s done, see if the purple light disappears. If you get lucky, your Orbi reconnects automatically after the update.
The last option you are left with is factory reset. It will set your device to factory fresh setting.
Now, your device is set to default factory setting which means you have to setup your Orbi RBR750 again. Just simply login to Orbi login interface via orbilogin.com and complete the setup process.
If your purple light shows up randomly like once a week and everything else seem fine, it could be a DNS issue. Some ISPs have unreliable DNS servers that cause temporary disconnects. In your Orbi settings:
Apply and reboot. This little tweak has saved a lot of people from recurring purple light headaches.
The Orbi purple light is basically a warning flare saying that ‘I lost my internet’. It’s not always a big deal, usually just a handshake issue between the router and modem or out-dated firmware. If you take anything from this, remember these steps:
Once it’s fixed, you’ll see that steady white or blue glow again and that’s how you know issue is resolved.
Disclaimer: We hereby disclaim ownership of any product and any association, affiliation or representation in any form, of any brand, product or service. All the information provided here has been drafted by a team of highly qualified technical experts and regularly undergo reviews and updates.