Orbi WiFi routers are known for transforming internet dead zones into fun zones. You can manage them through the Orbi mobile application or the orbilogin.net URL. However, various users have reported about facing issues while accessing the router settings via the mobile app. If you are also one of them, read this guide. For reference, we have taken the example of an Orbi RBR750 router where it cannot locate in app.
Generally, the router is not detected by the app when it is running on an outdated version. Therefore, it is recommended that you install the latest version of Orbi app. You can visit orbi-app.com or access the app store of your mobile phone for that. On the off-chance, your Orbi RBR 750 still cannot locate in app, follow these steps:
Connect your mobile phone to the RBR750 router’s network. Logging in to the router is easy when you are connected to its network. However, if you can use any network if Anywhere Access has been enabled by you.
Turn off the cellular data on your mobile phone. At times, mobile prefers cellular data because of its higher signal strength. Now, check if your router can locate in the app or not.
Try clearing the app’s cache by accessing the Settings of your mobile phone. Not only the Orbi app, but any mobile app can deny working properly due to stored cache.
Restart your WiFi router to get rid of any technical glitches. To restart it is recommended that you unplug the RBR750 router from its outlet and keep it idle for a few moments. Once done, replug it and power it up. If possible, reboot modem and satellites too. In that case, follow this sequence:
Now, you should check the placement of your Orbi router. It must be placed in an interference-free zone. For your information, a lot of gadgets and objects can prevent your WiFi router from spreading the signals evenly in your house. Their classification has been given below. You must keep them away from the router.
Try using the mobile phone a little closer to your router. May be you are present outside the router’s WiFi range due to which the app is not locating it. Restarting the mobile phone can also help you out in this case.
Your ISP might require a specific type configuration for the RBR 750 router to work properly. Therefore, get in touch with him and ensure that your ISP needs a Static IP or a PPPoE connection type for the router.
If you have enabled the Access Point mode on your Orbi router, then you cannot use the Orbi app to manage its network. In that case, you need to access the local interface of the router.
Attempt to access the web GUI of the router by connecting a PC to its network. If you cannot access the Orbi login URL, it represents a network error. In that case, check cable connections related to the router. If they are all good, perform Orbi reset.
After following the certain methods, you will be able to fix the Orbi RBR 750 cannot locate in the app issue. Hopefully, your router can now be seen in the app. To set it up again, you can use the Orbi app or the web GUI.
Disclaimer: We hereby disclaim ownership of any product and any association, affiliation or representation in any form, of any brand, product or service. All the information provided here has been drafted by a team of highly qualified technical experts and regularly undergo reviews and updates.
