I have a Netgear Orbi Quad-Band WiFi 6E router (RBRE960) that loses signals several times a day. All connected devices get disconnected. While trying to access the internet, I see an error pop-up “Cannot obtain IP address” or “Failed to connect.”
This is a common situation experienced by many Orbi users. We have covered solutions for this very issue in this blog post. The solutions have been jotted down carefully after thorough research.
If the Orbi router keeps losing internet connection then the very first potential reason could be a faulty connection between it and the internet modem. Therefore, before you begin any troubleshooting, check the way you have connected the router to the modem. You should check that:
You can replace the cable and make a firm connection to fix the problem. If the issue persists then go for the fixes that we have presented ahead.
If the signal is still not up to mark, then go for the next solution.
It could have happened that you have plugged in the Netgear Orbi Quad-Band WiFi 6E router (RBRE960) to a damaged socket or maybe the power adapter is loose. Simply put, for some reason the Orbi router is not fully booted up. The fluctuations in the power supply are one of the major reasons why the internet keeps getting disconnected.
Thus, you should plug in the router to another socket and also check the power adapter. Ensure that the power supply is adequate.
The same needs to be checked for the internet modem as well. It should also be properly powered on with a consistent power supply.
Log in to your Netgear Orbi router and check for software updates. The router may not perform well with an outdated firmware version loaded on it. You should always ensure that the firmware is up-to-date. Regularly check for updates and get the Orbi router as well as satellites updated.
Now, if the firmware updates are available, we suggest you go for the manual update. First, go to the Netgear download center and download the firmware file. After that, install the firmware on the router. Check this page to get detailed information on how to update Orbi firmware.
Has everything else failed to help you? Go for a factory reset now. Resetting removes the customized settings from the router. Anything that’s causing the trouble will also be removed. You give your router a new start this way. To reset the router:
The router reboots itself once it is factory reset. After Orbi reset the router is in the same condition it was in when you bought it.
Give your Orbi Quad-Band WiFi 6E Router (RBRE960) a new start by setting it up once again. Use the Orbi router web interface via orbilogin.net or IP 192.168.1.1 to configure it once again. We assure you that after setting up the Orbi router once again, you will no longer be bothered by constant signal disconnections.
Disclaimer: We hereby disclaim ownership of any product and any association, affiliation or representation in any form, of any brand, product or service. All the information provided here has been drafted by a team of highly qualified technical experts and regularly undergo reviews and updates.